Step 1, Planning and Preparation.

• Online Channel Partner : Formulate online strategy, design people and technology interfaces to e-commerce and e-business systems, integrate with other functions such as warehouse, logistics and accounting systems and ensure that content management systems are in place for descriptions, images and pricing. All the things that need to be in place to enable e-business.

Step 2, e-commerce capable but who is going to run it?

• Online Sales Agent : Outsource the internet sales function, customer service, debtors and retail functions to the professionals.

Step 3, Website Up & Running but you want more...

• Website Advertising Agency : Once a business is online & the operational issues have been ironed out, then you need to get more traffic, more sales, more conversions and kick more goals.